FAQ

Shipping fees are calculated at checkout based on your order size and location. We also offer free shipping on orders over a certain amount—check our homepage for current promotions.

You can easily place an order through our online store. Simply add your desired items to the cart and proceed to checkout. We accept various payment methods for your convenience.

No, we currently don't offer international shipping unless its wholesale. Please email us at info@amaiamari.co.za for more info. Shipping rates and delivery times will vary based on your location. Please check our Shipping Information page for more details.

Yes we do, please fill in the contact form available in the contact page on our site and we will respond to you as soon as possible. Alternatively email us at info@amaiamari.co.za or call us or whatsapp us. Details under contact page.

Orders are typically processed within 2-3 business days. Delivery times vary depending on your location, but most orders within South Africa arrive within 3-7 business days.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status of your order.

We prioritize sustainability in all aspects of our business, from using eco-friendly packaging to sourcing natural ingredients. We are continually working to reduce our environmental footprint.

We are exploring refill options for certain products to further reduce waste. Stay tuned for updates on our refill program as we continue to expand our sustainable offerings.

Quality is our top priority. Each product is carefully formulated and tested to meet our high standards. We use natural ingredients and avoid harsh chemicals to ensure that our products are safe, effective, and luxurious.

Yes, Amai Amari is committed to cruelty-free practices. None of our products are tested on animals, and we only work with suppliers who share our commitment to ethical sourcing.

If you receive a damaged or incorrect item, please contact us immediately at support@amaiamari.co.za with your order number and details. We will arrange for a replacement or refund.

For hygiene reasons, we cannot accept returns of opened or used body care products, such as soaps, lotions, and essential oils. Custom or personalized items are also non-returnable.

We want you to love your Amai Amari products! If you’re not completely satisfied with your purchase, you can return it within 7 working days of receipt for a refund or exchange. Please ensure products are unopened and in their original packaging.

To initiate a return or exchange, please contact our customer service team at returns@amaiamari.co.za. We will provide you with instructions on how to proceed.

Only one discount code can be applied per order. However, some promotions may allow stacking with free shipping offers—check the terms of each promotion for details.

We accept major credit and debit cards, including Visa, and MasterCard. We also accept payments via EFT (Electronic Funds Transfer).

Yes, our website uses secure encryption to protect your personal and payment information. We take your privacy seriously and ensure that your data is handled securely.

Yes, our essential oils can be used to refill your diffuser. We recommend following the diffuser manufacturer’s guidelines for refilling and maintaining your device.

No, our candles and diffusers are made with pure essential oils and natural fragrance blends. We do not use synthetic fragrances or harmful chemicals.

Burn time varies depending on the size of the candle. On average, our candles burn for approximately 30-50 hours. To maximize burn time, trim the wick to ¼ inch before each use and allow the wax to melt evenly across the surface.

We recommend storing our products in a cool, dry place away from direct sunlight. This helps preserve their natural ingredients and ensures they maintain their effectiveness.

Our cleaning products are made with natural, non-toxic ingredients, making them safe for homes with pets and children. However, it’s always a good idea to keep them out of reach of small children and pets.

Yes, Amai Amari products are made with natural ingredients, free from harmful chemicals, parabens, and synthetic fragrances. We prioritize sustainability and the well-being of our customers.

Essential oils should always be diluted with a carrier oil before applying to the skin to avoid irritation. We recommend conducting a patch test before full application.

Absolutely! We offer a range of products formulated for sensitive skin, including fragrance-free and hypoallergenic options. Please check individual product descriptions for specific details.

We offer a variety of scents and products designed to create a peaceful and harmonious environment. Our product descriptions include details on the benefits of each item to help you make an informed choice.

Our products are thoughtfully crafted in Johannesburg, South Africa, using high-quality natural and sustainable ingredients sourced both locally and globally.

Amai Amari is a Johannesburg-based brand offering a curated selection of holistic products for body care, home essentials, and decor. Our mission is to enhance well-being and create serene living spaces using nature's finest ingredients.

You can reach us via our Contact Us page, email us at info@amaiamari.co.za, or connect with us on social media.

Currently, Amai Amari operates as an online store, allowing us to reach customers across South Africa and beyond. We offer convenient delivery right to your doorstep.